Is it actually defamatory?
Defamation requires a false statement of fact that harms your reputation. 'They stole my deposit' is a factual claim that can be proven true or false; 'the service was awful' is opinion, which is protected.
Most angry reviews are opinion. Getting this distinction right determines everything that follows.
Document everything
Screenshot the review with the date, save the reviewer's profile, and note the concrete harm (lost bookings, the false claim made). This record underpins both a platform report and any legal step.
Build the evidence before you react.
Try removal and a reply first
Report the review to the platform for the policy it breaks, and post a calm, factual public reply in the meantime. Many problem reviews are resolved this way without lawyers.
Keep the reply non-accusatory — let the facts and your professionalism speak.
When to escalate legally
If the review makes clear, false factual claims that are causing real damage and removal fails, legal escalation may be warranted — a cease-and-desist or, rarely, a defamation claim.
This is a last resort: it's slow, costly, and can draw more attention to the review (the Streisand effect).
Get advice before threatening
Never post legal threats in a public reply — they look aggressive and can backfire. Consult a defamation lawyer to assess the case and advise the right, low-risk approach.
A professional handles the escalation; you focus on documentation and a measured public stance.